Last Updated: Jan 01, 2025
HostedStar Refund Policy
At HostedStar, we aim for complete customer satisfaction. If our hosting services don't meet your expectations, our transparent refund policy ensures a smooth process.
3-Day Refund Window
Full refund window applicable within 3 calendar days of service activation.
Fast Processing
Approved refunds are processed back to original source in 5-10 business days.
Transparent Terms
No hidden deductions. Only non-reversible domain/setup fees are excluded.
Eligibility Guidelines
- Window Frame: Request must be submitted within 3 calendar days from service activation date.
- Service Condition: Valid for new web hosting services that haven't been heavily customized or involved in abuse.
- Initial Orders Only: Applies exclusively to initial purchases. Renewals and upgraded cycles are non-refundable.
How to Request a Refund
STEP 01
Submit Ticket
Contact Billing or Support via client portal ticket or email.
STEP 02
Provide Details
Include account ID, purchase date & reason for cancellation.
STEP 03
Verification
Our team verifies usage logs & validates eligibility.
STEP 04
Payout
Refund returned to original payment method in 5-10 days.
Non-Refundable Services & Exclusions
- Domains: Domain registrations, transfers, or renewals once processed by registrars (due to non-reversible registry costs).
- Custom Work: Server setup fees, website migrations, or custom configurations already completed.
- ToS Violations: Accounts suspended due to spamming, abuse, malware hosting, or Terms of Service violations.
Need Assistance with Refunds?
Our billing team is available 24/7 to clear any doubts or process your requests.
